Privacy Policy
Last updated: January 2025
1. Introduction
Labelwise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Information You Provide
- Account information (name, email, company name)
- Billing information (processed securely by our payment provider)
- Label data and ingredient information you create
- Communications with our support team
Information Collected Automatically
- Usage data (pages visited, features used, time spent)
- Device information (browser type, operating system)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
4. Data Security
We implement industry-standard security measures to protect your data:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- SOC 2 Type II certified data centers
- Role-based access controls for our team
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist in operating our platform
- Legal authorities when required by law
- Business partners with your consent
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Opt out of marketing communications
7. Cookies
We use cookies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@labelwise.com
- Address: [Company Address]